FAQ

What is the delivery time for my order?
The average delivery time is 2 to 5 business days (Monday to Friday, excluding holidays).

What should I do if I haven’t received my order yet?
We do our best to process and ship your order as quickly as possible. Once your order has been processed, you will receive a confirmation email. If your order has been processed but you haven't received it within 5 business days, please contact us at info@maison-miare.com.

I want to exchange/return my order, how do I do this?
You can find all the information about our return policy here.

What are the conditions for returning an item?
The conditions for returning an item can be found in our return policy. Click here to go to our return policy.

What are the costs for returning an item?
If you wish to return an item, unfortunately, the return costs are at your own expense. The cost of returning an item depends on the carrier. For current rates, please consult the website of the carrier you wish to use for shipping the package. More information about our return policy can be found here.

What payment methods can I use?
We accept payments via Credit Card, iDeal, Bancontact, and Klarna. On the payment page, you will find all available payment options. All transactions are processed through secure and reliable payment systems, making them 100% safe.

What if I haven’t received a confirmation email for my order?
We’re sorry for the inconvenience, this is not intended. Please send us an email with your full name and email address to info@maison-miare.com. We are happy to help.

Can I cancel my order?
If you’ve placed an order but would like to cancel it, please send an email to info@maison-miare.com as soon as possible. Please send us your name, order number (e.g., #0000), and the reason for cancellation by mail.